Return Policy

First and foremost, we want you to be happy. Your satisfaction is our number one concern. So if you are not completely satisfied with your purchase, you can send it back to us for an exchange, store credit or a refund within 14 days of receipt.

To receive a refund or an exchange, items must be unworn, with original tags, in new condition and postmarked within 14 days of the purchase date.

All you need to do is send us an email at info@gentlemensbay.com and send your item to the return address mentioned in your package. Make sure you email us first so that we can look out for your package. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will be applied to your account with us (for an exchange), your credit card, or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.